Our Promise
Every jar is grown, dried and packed by hand, and we want it to arrive just the way it left us. If something isn’t right, email us at hello@saguachespicehouse.com and we’ll make it right.
Damaged, Broken or Wrong Items
If a jar arrives broken, a seal is damaged, or you received the wrong item, email us within 7 days of delivery. Include your order number and a photo of the problem, and we’ll send a replacement or give you a full refund for that item, whichever you prefer. There’s no need to send anything back.
The same goes for our walnut gift box, and for a verse tag that arrives missing or damaged. We’ll send a new one so your collection stays complete.
Opened or Used Spices
Because our spices are food, we can’t accept returns of jars that have been opened or used. If you have any concern about an unopened order, just write to us and we’ll work it out together.
Lost Packages
If your tracking shows no movement for several days, or your package never arrives, let us know. We’ll work with the carrier, and if it can’t be found, we’ll send your order again or refund it in full.
Changes and Cancellations
Need to change or cancel an order? Email us as soon as possible. We can update or cancel any order that hasn’t shipped yet. Once it’s on its way, we can’t change it, but the policies above still apply.
Please double-check your shipping address at checkout. If a package is returned to us because of an incorrect address, we’ll contact you to arrange reshipping.
Refunds
Approved refunds go back to your original payment method. Most banks show the refund within 5 to 10 business days.
Questions
Write to us anytime at hello@saguachespicehouse.com. We usually reply within a day or two.
Last updated: October 16, 2026